In the event of a negative balance on your account, simply top up the account to correct the balance, as per the Tide Terms. If your account is not topped up, new outgoing payments will not be authorised.
Tide will notify you, should your balance fall below zero and we will allow you up to 5 days to top up your account. If you have not completed the top up to the account during this time, Tide will automatically attempt to top up your account by exchanging finances between any other accounts your company holds with Tide. If this is not possible we may take further reasonable action. Find out more details on our terms and conditions.
Will I still have access to my Tide subscriptions if my balance is below zero?
Кeep your Tide subscriptions – like your paid plan, add-ons, boosts or tools – active, even when your balance is temporarily low. This applies to your Tide paid plan, Be Online, Accounting, Payroll, Credit Score Insights, Construction Cashback Boost, Tide Instant Saver Boost, or Next Day Settlement.
If we’re not able to collect the fees from your main Tide account during our billing cycle, you may go into a negative balance – during this time, you’ll keep access to your Tide subscriptions for a grace period of 90 days. You can continue to take payments, which will be used to clear your balance. Any new payments you make may bring you further below zero and in some cases, payments may be rejected.
Here's what happens:
We’ll remind you if your balance is low before we take payment. We’ll continue to bill you at the start of each month
We’ll notify you as soon as your balance goes negative, so you can add funds
If your account shows a negative balance, any subscription you have will usually continue for up to 3 months
During this time, your existing Tide monthly subscription fees will start adding up. If you'd like to avoid accruing further fees, you can cancel your subscription in your app
If your balance stays negative for 3 consecutive months, we’ll downgrade your subscription and end your access. In some cases, this could happen sooner
If your balance isn’t settled within a reasonable timeframe, we may recover unpaid fees
Just so you know, while you’re in negative balance, you won’t be able to take out any new paid-for subscriptions
If your balance stays negative after the grace period, we’ll downgrade your Tide subscriptions and you’ll lose access. To reactivate them, you'll need to bring your balance to zero or above.
Keep in mind that a negative balance isn't an overdraft. We won't charge you interest or extra fees when you go into negative balance.
If you don’t have enough money to cover external subscriptions, the payment will simply be rejected and you won’t go into negative balance
