What is an ‘Admin’, and what can they do as part of Team Access?

The ‘first Admin’ is the person who opened the Tide account - either a sole trader or a limited company director.

If the limited company has more than one director, the first admin can assign ‘Admin’ access to other directors as well. We’ll check Companies House first, as they’ll need to be listed there as a director. If the person you’ve added isn’t listed, we’ll reject your request.

‘Admin’ is the highest level of account access. Company directors who are made Admin have the same access as the ‘first Admin’, and each one of them can perform all account actions independently from one another.

Admins can control everything in the app, from managing other users to activating products and services, including loans, and more. An Admin may close the Tide business account entirely, if they are the only remaining person on the account with that access. 

Admin can also:

• View balances, account details and transaction data

• Make payments via the app & add or remove payees

• Manage invoices, membership plans and add-ons, etc. 

Important: This is not an exhaustive list, and existing Admin will have the opportunity to review all rights and entitlements of the team access, as part of the authorisation in the app. Therefore, it’s encouraged to review these carefully before inviting any new Admin.

Note: only the ‘first Admin’ will receive both service and marketing communication. Admins who are added to the account later on, will only receive servicing communication related to their own access for now. We’re working on enabling both types of comms to all Admins, and we’ll let you know when this happens.