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Account security

How to report potential fraud/fraud?

  • Members are requested to reach out to the Tide member support via in-app chat or write to us at [email protected] or call us at 011-40789090 and select the "Card block" option. You will receive a call-back from our Member support team, and we will make sure to address your query aptly.

  • Further, please follow the steps to cancel the card via the Tide app:

    • Select "Cards"

    • Choose “My Cards”

    • Choose "Cancel card permanently"

    • Once cancelled, the member can reorder a new card directly within the app.

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